Worldwide Shipping Worldwide

REFUNDS & EXCHANGES    

We are happy to refund or exchange unworn, unaltered, undamaged and unaltered items within 21 days of receipt. Customers must ensure that all items returned are in the condition in which they were received with their original packaging and tags intact. Items returned without the original security tag, or a damaged security tag may not qualify for a refund. Footwear must include the original shoe box in its original condition, undamaged, along with the shoes. Please note that original shipping charges are non-refundable.

 

UK ORDERS: RETURN VIA ROYAL MAIL – FREE

All UK orders can be returned with the provided prepaid return mailing label. To ship an item back to SOC Fashion please:

  1. Fill out the returns form included with your order, indicating order number, item being returned, whether you are exchanging or returning the item and the reason for the return
  2. For exchanges, please indicate the desired size/colour. We recommend you contact customer service at contact@socfashion.com to place your exchange on hold so it does not sell out while we await your package
  3. Attach the Royal Mail returns label from your delivery note to your parcel, making sure you have removed the original address label
  4. Package your parcel securely with the returns form included inside
  5. Take your parcel to the nearest Post Office and remember to ask for proof of postage

 

If you decide to send your return back without using the return label that we have provided, please address your return to the following address:

 

SOC Fashion

EC Group

Europa Park

Magnet Road

Grays

RM20 4DN

 

INTERNATIONAL ORDERS

Customers outside of the UK are responsible for postage costs for returns and exchanges. To ship an item back to SOC Fashion please:

  1. Fill out the returns form included with your order, indicating order number, item being returned, whether you are exchanging or returning the item and the reason for the return
  2. For exchanges, please indicate the desired size/colour. We recommend you contact customer service at contact@socfashion.com to place your exchange on hold so it does not sell out while we await your package
  3. Mark clearly on your return invoice and outer packaging "Returned Goods – No Commercial Value". Without this, any taxes incur will be your responsibility to pay to your shipper
  4. Mail your return using the carrier of your choice to the below address. We recommend using a secure, insured and tracked delivery service as SOC Fashion cannot accept responsibility for any items we did not ship

 

SOC Fashion

EC Group

Europa Park

Magnet Road

Grays

RM20 4DN

 

All returns and exchanges must be received to our office within 21 days of receiving your order. Please choose your shipping method accordingly.

 

REFUNDS & EXCHANGES POLICY 

Refunds and exchanges are accepted all merchandise within 21 days of receipt, for items that HAVE NOT BEEN WORN, ALTERED, DAMAGED or WASHED, and with ALL tags attached and original packaging included. Original shipping charges are non-refundable. Refunds will be credited to your original method of payment. FREE SHIPPING orders sent back for a refund will be deducted the charge of standard shipping £5.00. In addition to our returns policy, under the Distance Selling Regulations, you have a legal right to cancel your order at any time before the expiry of the period of seven working days, beginning the day after you place your order. If the products have already been delivered to you, you have a period of 21 (twenty-one) days in which you may cancel, starting from the day you receive the order. This means that during the relevant period if you change your mind or, for any other reason, you decide you do not want to keep a product, you can return the cancelled items to us.  To cancel your order, please contact us via email contact@socfashion.com. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail. You will receive a full refund of the price you paid for the products. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described above. You will be provided with email notification when your refund has been processed. You will need to return the entire order to us by secure means to ensure it reaches us in good condition. Unless the order is faulty or not as described, you will be responsible for the cost of returning the products to us. If you want to return or exchange your order, you must take reasonable care of them and they should be returned unused and in their original condition, from the original delivery country. We recommend that you ask the Post Office or other carrier for proof of posting and insure the return shipment, as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Without this, we cannot refund any money if we do not receive the returned items. For international returns please mark clearly on your return invoice and outer packaging "Returned goods - No commercial value". Without this if any taxes incur it will be your responsibility to pay to your shipper.